Responsible Gaming

Our Commitment to Responsible Gaming

At La Poele, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes problematic.

Age Verification

By accessing La Poele, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction in Australia, whichever is higher. Gambling is only for adults. If you are under the legal age, please do not use our services.

Warning Signs of Problem Gambling

Be aware of the following warning signs that may indicate problem gambling:

• Chasing losses by gambling more to recover money lost
• Hiding or lying about gambling activities and time spent gambling
• Gambling with money meant for essential expenses (rent, bills, food)
• Neglecting family, work, or social responsibilities due to gambling
• Experiencing mood swings related to gambling outcomes
• Feeling anxious or irritable when unable to gamble
• Needing to gamble with larger amounts to achieve the same excitement
• Unsuccessful attempts to reduce or stop gambling
• Borrowing money or accumulating debt to fund gambling
• Loss of interest in other activities and hobbies

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately.

Self-Help Tools and Features

La Poele offers several tools to help you maintain control of your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Set limits on the maximum amount you're willing to lose in a given period
• Reality Checks: Receive regular notifications reminding you of how long you've been playing and how much you've wagered
• Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from our platform
• Account Closure: Permanently close your account if you wish to stop gambling

Contact our customer support team to set up or modify these tools at any time.

Support Organizations and Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:

• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Free, confidential support and counseling for Australians affected by gambling problems
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Free, confidential crisis support and counseling
• Problem Gambling Foundation (International)
  Website: www.gamcare.org.uk
  Comprehensive resources and support information
• GamStop (UK-based self-exclusion scheme)
  Website: www.gamstop.co.uk
  Multi-operator self-exclusion program
• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  Information and referral services for problem gambling

Take Action Today

If you are experiencing problems with gambling, please know that help is available and recovery is possible. Do not hesitate to reach out to one of the support organizations listed above. Speaking with a counselor, trusted friend, or family member is an important first step.

Remember: Problem gambling affects not only you but also those around you. If you feel your gambling is out of control, please seek professional help immediately.

For more information about our responsible gaming policies or to access self-help tools, contact our customer support team.